02 · B2B data dashboard
Coldline
Excursion triage for a pharma cold chain: a control-room dashboard plus a QA mobile app.
- Role
- Lead Product Designer, end to end
- Context
- Concept project · web & mobile
- Research
- Interviews, shadowing, 612 coded excursions
01 · The problem
340 alarms a day, with no way to tell which mattered
81% of alarms needed no action. Context lived in four systems, and QA was rarely at a desk.
- ConstraintEvery decision is GxP-regulated, so it has to be signed and auditable
- ConstraintQA decides on the floor, in gloves, often with poor signal
- BetMissing data is a state of its own — a silent sensor never looks “fine”
02 · Process
From alarm to signed decision
Rank by risk, auto-attach data, route to mobile, one evidence pack, report on sign. Every status pairs a colour with a shape or label.
03 · Results
47→11m
Target median time to triage
−64%
Fewer alarms needing a person — low-risk deviations log themselves
0 days
To get the audit report: generated the moment QA signs
Next case
CIUSSS